CUSTOM DESIGNS POLICY

DEFINITION

Custom designs are defined as jewelry designed or created specifically for you or jewelry modified from our standard designs to meet your specifications. They also include our semi-custom and pre-designed jewelry items where a customer has selected a different gemstone shape(s) or size(s) to be set in their preferred mounting.

 

DEPOSIT AND PRODUCT SATISFACTION

A $220 non-refundable deposit is required for all custom pieces. This deposit will go towards the final price of the piece upon the design's approval. EcoMoissanite provides photorealistic digital renderings for all our custom design jewelry. When the design meets your requirements, you will be asked to provide an e-mail stating that you approve the proposed design. This approval signifies your desire for us to produce the design shown and that you agree to pay the agreed-upon price for the entire piece.

 

SIGNIFICANT DESIGN CHANGES

Significant design changes are subject to additional fees, assessed on a case-by-case basis, and may incur extra design time. Possible additional fees are non-refundable. However, their costs shall be presented for approval before proceeding.

 

RETURNS

We do not accept returns for custom and special-order jewelry items. Items thought to be damaged or defective must be returned at the customers' expense. All returns are subject to inspection by our Quality Assurance team before a refund is processed. If the received order is deemed faulty or damaged, we will adequately meet our obligations.

 

DISCLAIMER

EcoMoissanite treats all your submissions as confidential. By submitting a design, you represent and warrant that you have all necessary rights to the design and that it does not infringe any intellectual property, proprietary, or other third-party rights. You also agree to indemnify and hold harmless EcoMoissanite and its authorized agents, trustees, directors, officers, executives, and representatives from and against all actions, claims, suits, proceedings, losses, damages, costs, liabilities, including attorneys' fees, and other expenses which may be suffered, incurred or paid by reason of, or arising out of any breach or alleged breach of the above representation and warranty.

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