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Shipping Policy

Updated 01/01/2024

At EcoMoissanite, we are committed to providing a reliable shipping experience for all our customers. We offer express shipping on all orders in the United States and abroad, ensuring your package arrives promptly and securely. Rest assured that the package’s safety is important to us, as we discreetly package your items in a nondescript box that conceals the contents within.

Once the courier service assigns a tracking number, we will send it to you via email. This way, you can keep track of your package as it makes its way to you. If you need assistance locating your tracking number, our customer support team is always available to help. Kindly note that we cannot ship to P.O. boxes and APO/FPO addresses, as we strive to ensure your orders’ safe and efficient delivery.

INTERNATIONAL SHIPMENTS

We proudly cater to customers worldwide and are pleased to offer international shipping services. However, it is essential to note that any applicable import duties, taxes, or other fees are the customer’s sole responsibility. We highly recommend that our international customers contact their local customs officials to familiarize themselves with any potential import duty implications related to their orders.

Upon the arrival of your parcel in your country, either the shipping carrier or the customs office will directly contact you to arrange payment for any charges that may be due. Please be aware that these charges are beyond our control and vary depending on your country’s laws and regulations.

OUR FULFILLMENT CENTERS

We operate jewelry production centers in the United States, Europe, and Asia to ensure timely delivery and optimized shipping processes. We aim to provide efficient service by delivering your jewelry from the closest facility to your destination country. To prioritize customer satisfaction, we reserve the right to ship your order from any location, ensuring prompt and reliable delivery.

LOST OR STOLEN PACKAGES

If your package goes missing or is stolen during transit (indicated as undelivered or unsigned), you can file a claim by submitting the police report about the incident. Upon assessment, we retain the right to replace the item with one of equal value.

ADDITIONAL INFORMATION

In the event of unforeseen circumstances or inclement weather causing a delay in the delivery of your package, please note that the carrier cannot refund shipping charges. We are committed to assisting you throughout the process, and should you have any inquiries regarding our shipping policies, please get in touch with our customer support team.

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