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Warranty Terms

Updated 01/01/2024

At EcoMoissanite, we prioritize craftsmanship and quality in all our jewelry. We take pride in the superior standards we uphold and stand confidently behind the exceptional quality of our products. For this reason, we provide a comprehensive warranty for all our jewelry. Please familiarize yourself with the following terms and conditions.

JEWELRY WARRANTY TERMS

Our One-Year Jewelry Warranty is effective as of the date of purchase and applies only to the original purchaser. It is non-transferable to another person. To ensure warranty coverage, please retain your original proof of purchase e-mail.

Our warranty covers manufacturing defects and craftsmanship issues in your jewelry, including but not limited to faulty clasps, loose stones, or defects in materials. Our warranty does not cover the following:

  • Damage or defects resulting from accidents, misuse, or improper handling of the jewelry.
  • Normal wear and tear, including scratches, dents, or tarnishing.
  • Loss or theft of the jewelry.
  • Damage or alterations caused by non-authorized repair or modification attempts.

MISCELLANEOUS

It is essential to adhere to our recommended jewelry care guide. Failure to follow these recommended procedures may result in the voiding of your warranty coverage. If your jewelry requires repair or maintenance, please get in touch with us within the warranty period. Our experts will assess the situation and determine the appropriate course of action. We reserve the right to repair or replace the jewelry with a new piece of the same or comparable design. We will offer a suitable alternative if the exact model is no longer available.

Please note that our warranty does not cover any shipping or insurance costs associated with sending the jewelry to us for repair. You are responsible for ensuring the safe delivery of the jewelry to our designated address. We recommend using a secure tracked shipping method and obtaining insurance coverage.

CHANGES TO OUR JEWELRY WARRANTY TERMS

We reserve the right to change the above terms and conditions to enhance our services. However, it is essential to note that these changes may impact your rights and obligations. We recommend reviewing our warranty terms regularly before and after making a purchase.

IMPORTANT NOTICE

Our warranty applies in the United States and may vary in other countries. We are not liable for any incidental, consequential, or special damages arising from the use or inability to use our jewelry, including loss of profits, business opportunities, or damages to personal property. As stated above, our liability is limited to repairing or replacing the jewelry(s).

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