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Return Policy

Updated 01/01/2024

JEWELRY RETURNS

All our jewelry pieces are made to order, crafted, and produced just for you. Therefore, we do not accept returns for reasons of buyer’s remorse. Returns are only accepted in the unlikely event of a manufacturing defect or if you wish to upgrade the design to a higher-value item. We do not accept jewelry returns for any other reason. You have a 30-day window from the date of shipment to initiate a return or request a design upgrade exchange. A receipt or proof of purchase is required to complete a return claim.

OUR JEWELRY RETURN POLICY DOES NOT APPLY TO THE FOLLOWING:

  • Modified Designs & Engraved Jewelry: Jewelry items that have been modified, engraved, or changed in any way.
  • Worn Jewelry: Jewelry pieces must be returned in the same condition as they were upon delivery, with their original packaging intact.
  • Damaged Jewelry: We do not accept jewelry pieces damaged due to misuse.
  • Altered Jewelry: Jewelry pieces that have been plated, resized, or altered in any way will not be accepted for return.
  • Incomplete Sets: Jewelry pieces that are part of a set but are missing other components will not be accepted.
  • Non-Genuine Jewelry: Jewelry found to be non-genuine EcoMoissanite will not be accepted.
  • Sale Items: Jewelry pieces on sale are not eligible for return.

Please note that this list is not exhaustive, and additional conditions may apply. We recommend contacting our customer service for further information regarding specific circumstances.

RETURNS SHIPPING

Please note that any shipping and insurance costs incurred for jewelry returns are the customer’s sole responsibility and will not be refunded if we fully or partially accept your refund claim. Our company is not liable for lost or damaged packages during the return shipping process. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.

INSPECTION & REFUNDS

Per industry standards, returned items will be inspected thoroughly to assess their original condition. Upon completing the inspection, you will receive an email notification regarding receiving your returned item and our decision to accept or reject the refund claim. If any refund claim is accepted, it will be processed and applied to your original payment method within 5-10 business days.

RESTOCKING FEE

At our discretion, we may accept the return of an item after a thorough quality inspection. In such cases, a restocking fee of 20% of the returned item’s price may be charged, provided it meets our quality standards.

LATE OR MISSING REFUNDS

If ten (10) business days have passed and you have not received a refund, please contact your bank. Refunds may take some time to be processed and reflected in your account and statement. Please contact us if you have completed the above steps and have not received the refund.

EXCHANGES

Exchanges are only available for defective or damaged items. Please note that the time for the exchanged item to reach you may vary depending on the shipping destination. Once an item has been exchanged, no further exchanges can be made on the same order.

GIFTS

If the item was marked as a gift and shipped directly to you, a gift credit for the value of your return will be issued. A gift certificate will be mailed to you upon receipt of the returned item. If the item was not marked as a gift or shipped to the gift giver for later presentation, a refund will be issued to the gift giver, who will be notified of the return.

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