Frequently Asked Questions

Moissanite was born from a meteorite which fell in Arizona over 50,000 years ago. It was first discovered by the chemist Dr. Henri Moissan on a meteor crater in 1893. Dr. Moissan identified the crystals as a new mineral known as silicon carbide. Natural moissanite is extremely rare and almost impossible to find. For a century, the dream of using moissanite on jewelry was impossible, until scientists discovered a way to grow these incredible crystals in a lab.

No other gemstone compares to Moissanite. In fact, moissanite has nearly 2.4 times more fire and 10% more brilliance and luster than diamonds. With a Mohs Scale hardness of 9.25, moissanite is harder than ruby, sapphire or emerald and second only to diamond. Our gems are extremely resistant to scratching, abrasion, breaking and chipping. Additionally, as a lab-grown gem, you do not have to worry about the ethical and environmental issues involved with mining.

The jewelry material is made of 14k or 18k gold, perfectly crafted to compliment the cold brilliance of our moissanite gems.

Our size requirement for the EcoMoissanite is standard US size, please feel free to use the ring chart found on every product page to confirm your ring size before placing your order.

We have made it very easy for you to own an EcoMoissanite by providing you with a range of payment options. You can pay with your Visa, MasterCard, Discover, Amex and the ever-reliable payment service, PayPal.

Please be advised that you can only choose from size 5 to 9. If you’re looking for the size 5 below or higher than size 9, please contact us to place an order with the correct size of your ring.

Yes! Every EcoMoissanite comes with a limited lifetime warranty that protects it against damage to the stone and any changes in color, clarity or brilliance.

Yes, we can change it as long you email us within twelve hours from the time you place your order.

When you place an order, our work begins immediately. Each piece of jewelry we offer is handmade by our master craftsmen. Completion and dispatch takes approximately 2-4 weeks.

All orders are shipped with a courier service like FedEx. Our jewelry is always sent in a nondescript box that will not give away what is inside. Every package that is sent from our office is always covered by insurance until it transfers to the possession of the buyer.

Orders, once shipped will be fully trackable. An email will be sent to you with the tracking number when then courier service picks up the package from our showroom. You will be able to track your item online. In case you lose your tracking number, you can always email us.

IMPORTANT: The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or the customs office will contact you directly to arrange the payment of any charges that may be due.

Order confirmation emails may take up to 30 minutes to reach your inbox. Please make sure to check your spam folder. If you still have not received your confirmation email, please email us.

Yes, we ship our products globally free of charge. Regardless of your location, we can get your EcoMoissanite to you as soon as it is manufactured.

As long as you reach us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update the details for you.

We are sorry about this but we are unable to change the address once your parcel has been received by the courier.

Please be advised that all items purchased during our special site-wide sale are non-refundable. However, items purchased (unworn, with tags, in original packaging) are eligible to return for store credit or direct size exchange only. Credit or exchange requests will only be honored within 90 days of placing your order.

We are committed to providing exceptional products. In the highly unlikely event that you received a defective item, please let us know immediately so we can resolve the issue as soon as possible.

Kindly note: We are not responsible for any damages caused by wear and tear or if the item does not fit due to issues with sizing. Damages caused by refitting and resizing on your own before returning will not be accepted.