Frequently Asked Questions
Born from a meteorite that fell in Arizona over 50,000 years ago, moissanite is a rare and unique gemstone that sets the standard for a new category of sustainable fine jewelry. It was first discovered by the Nobel-Prize winner chemist Dr. Henri Moissan on a meteor crater in 1893. Dr. Moissan identified the crystals as a new mineral known as Silicon Carbide (SiC). Further research proved that Dr. Moissan had discovered one of the rarest materials on earth. For more than a century, the dream of using moissanite on jewelry was impossible until scientists found a method to grow these brilliant crystals in a lab. Today, it is such a good substitute for diamonds that even experienced jewelers cannot easily tell the difference.
EcoMoissanite is the Original Retailer of IceMoissanite gemstones. All our gems are colorless (DEF) and are almost perfect on the 4Cs scale. Our moissanite cannot be distinguished from diamonds with the naked eye. IceMoissanite has 2.4 times more fire and 10% more brilliance and luster than diamonds. With a Mohs Scale hardness of 9.25, our moissanite is harder than emeralds, rubies, and sapphires and second only to diamonds. IceMoissanite is highly resistant to scratching, abrasion, breaking, and chipping.
Moissanite is an excellent alternative to diamonds and very close to in terms of characteristics. Diamonds have a refractive index (brilliance) of 2.42, while moissanite has 2.65. Additionally, moissanite has more than double the dispersion of diamonds (0.044) at a grade of 0.104. Therefore, moissanite's brilliance and fire exceed diamonds. In addition, the hardness of a diamond is 10, and moissanite is second at 9.25, which is harder than rubies (9), sapphires (9), and emeralds (7.5). Additionally, moissanite is priced at about a fraction of the cost of a comparable in cut, carat weight, clarity, and color diamond.
Moissanite and Cubic Zirconia (CZ) have very little in common except that they are categorized as "diamond simulants" or "artificial diamonds." The most significant difference is that cubic zirconium does not have the brilliance of moissanite, and it is way softer. In fact, cubic zirconium becomes dull and appears clouded because it is easily scratched during everyday wear. These scratches make cubic zirconium stones look like pieces of salt rock over time. On the other hand, moissanite is second in hardness only to diamonds. The only thing that can scratch moissanite is another moissanite or a diamond. So rest assured, the moissanite stone you will buy from us is guaranteed to look brilliant and stunning hundreds of years from today.
IceMoissanite's gemstone specifications are comparable to diamonds graded DEF in color and VVS1 (Very Very Slightly Included) in clarity. In addition, all IceMoissanite gemstones come with a digital limited lifetime warranty, certifying the superior characteristics mentioned.
Moissanite is lighter in weight than diamond. For this reason, the industry uses Diamond Equivalent Weight (DEW). So, for example, if you have a 3.00ct diamond and an identical in size moissanite stone, the moissanite is going to weigh approximately 2.72ct or 3.00ct DEW. This is because Moissanite stones have virtually the exact dimension requirements set by the diamond industry for optimal reflection of light.
Yes, our warranty means confidence when buying moissanite online. Each of our IceMoissanite gemstones is always inspected before shipment to meet the strictest quality standards. Additionally, our limited lifetime warranty ensures that your gemstones maintain their brilliance and fire. Rest assured, your moissanite is always protected against unexpected changes in color, clarity, or brilliance. Your one-of-a-kind gem will remain uniquely stunning for centuries to come.
We have made it very easy for you to own an EcoMoissanite by providing you with various payment options. You can pay with your Visa, MasterCard, Discover, Amex, and the ever-reliable payment service, PayPal. Additionally, you can pay using Bitcoin, Ethereum, and Bitcoin Cash.
Our ring size options are standard US size. Feel free to use the ring size chart and conversion table found here to confirm your ring size before placing your order.
Be advised that you can only choose from sizes 5 to 9. If you are interested in ring sizes beyond this range, please get in touch with us first to place an order with the correct size of your ring.
Yes, we can change it as long as you e-mail us within twelve (12) hours from when you place your order.
Order confirmation e-mails may take up to thirty (30) minutes to reach your inbox. Please make sure to check your spam folder. If you still have not received your confirmation e-mail, please e-mail us.
When you place an order, our work begins immediately. Each piece of jewelry we offer is handmade by our master craftsmen. Completion and dispatch take approximately 2-4 weeks. Loose gemstones are shipped within fourteen (14) days.
Yes, we ship worldwide free of charge. Regardless of your location, we can get our products to you as soon as the are produced. All orders are shipped with an express service. Your package will be sent in a nondescript box that will not give away what is inside. You will also receive an e-mail with the tracking number once the courier service picks up your parcel. In case you lose your tracking number, you can always contact us.
As long as you reach us immediately regarding the error in your address, we would be more than happy to change it for you. Just e-mail us your full, correct address along with your order number, and we will update the details for you.
We are very sorry. We cannot change the address once the courier service has received your parcel.
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges on your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or the customs office will contact you directly to arrange for the payment of any charges that may be due.
In the unlikely event that the optical properties of your moissanite gem alter the jewelry, together with a copy of your digital proof of purchase, should be sent to us. We kindly ask you to contact us promptly to evaluate and resolve any issues accordingly.
Kindly note: We are not responsible for any damages caused by wear and tear or if the item does not fit due to issues with sizing. Additionally, this warranty does not include loss, theft, disappearance, or loss of the optical properties of the gem due to incidental or intentional damage such as scraping, breakage, or chipping.
Please be advised that custom products and products purchased during our special site-wide sale are non-refundable. However, items purchased (unworn, with tags, in original packaging) can be returned only for store credit or direct size exchange. Credit or exchange requests will only be honored within 90 days of placing your order.
