At EcoMoissanite, we understand that purchasing a precious gemstone for an engagement ring, a special occasion, or simply as an addition to your collection can be a significant investment. We are dedicated to providing you with the finest quality moissanite and other lab-grown gems, such as our exclusive Luminaqua, diamonds, emeralds, rubies, and sapphires. Our commitment to superior quality and responsible sourcing ensures that your gemstones will remain stunning by maintaining their brilliance and fire for generations to come. In addition, each of our gemstones is accompanied by a certificate of authenticity and a limited lifetime warranty, giving you peace of mind with every purchase.
We take great care to ensure that our gems are of the highest quality, utilizing state-of-the-art gemstone testing equipment and adhering to the highest grading standards. In addition, our limited lifetime warranty gives you confidence when buying lab-grown gemstones online. EcoMoissanite is the standard of excellence for industry professionals and lab-grown gemstone enthusiasts worldwide. Our gems are ethically and responsibly sourced, meaning they are stunning, sustainable, and eco-friendly. As a result, we can provide you with the perfect gemstone for your special occasion or to add to your collection.
In the unlikely event that your lab-grown gemstone's optical properties alter, we ask that you contact us promptly. We will evaluate and resolve any issues, replacing defective stones with gems of the same value, color, clarity, cut, and carats. We will also repair anything determined to be a manufacturing defect at no cost and assist you with non-warranty damage repairs or upgrade needs. Trust in the brilliance and beauty of lab-grown gems with the assurance that we have you covered. We are committed to superior craftsmanship and customer satisfaction.
In line with our paperless policy, every gemstone over 1.00ct DEW is issued a limited lifetime warranty. Within a week of purchase, we will e-mail you the certificate in a Portable Document Format (PDF) form. This document will include your gemstone's grading details and the Gem ID number, which is laser inscribed on its girdle. All our digital warranties are digitally signed and secured with cryptographic information.
Security: Our Warranty QR Code, a type of electronic warranty label, allows you to access unique product warranty information quickly and easily without the need to search for or preserve warranty cards. Instead, all necessary information will appear on your smartphone in seconds. In addition, the Warranty QR Code includes the date of the document's issuance and its Warranty Key, a 16-character serial number unique to the digital document. For added assurance, our serial numbers' sequence is virtually impossible to replicate.
Registration: We have made the registration process as easy as possible. Visit our warranty registration page and fill in the necessary information on the form provided. If you need to register more than one gemstone, please complete a different warranty activation form for each item. Gem ID numbers are unique to each gem over 1.00ct DEW.
Please Note: Our warranty does not cover loss, theft, disappearance, or loss of optical properties due to incidental or intentional damage such as scratching, breaking, or chipping.
