Our goal is to give our customers maximum assurance that they will receive the precious moissanite and piece of jewelry they purchased. EcoMoissanite’s warranty bring confidence when buying or selling moissanite. We are a standard of excellence for industry professionals and moissanite consumers around the globe. Our laboratories maintain the highest grading standards and are furnished with cutting-edge gemstone testing equipment. A grading report from EcoMoissanite represents the all-important 5th C: Confidence.
EcoMoissanite’s gemmologists follow the GIA® grading scales for the certification of our moissanite. We support the GIA® standards as defined by the GIA® grading laboratories. Every moissanite sold on our website, whether loose or jewelled is of VVS1 clarity and D color.
At EcoMoissanite we stand behind the quality and craftsmanship of our products and we include a limited lifetime warranty, to the original purchaser, covering manufacturing defects on all jewelry. If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve the issues needed. We will gladly repair anything determined to be a manufacturing defect at no cost to you, and help you with any other questions in regards to non-warranty damage or upgrade needs you may have.
The terms of our limited lifetime warranty are as follows:
• The warranty is effective as of the date of purchase. For jewelry, it is 12 months and lifetime for Moissanite gemstones.
• This limited lifetime warranty covers optical properties of your moissanite stone, including its brilliance and fire, and the physical integrity of the moissanite stone including chipping, breaking, scratching, and abrasions. It does not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your moissanite gem(s) or jewelry piece(s).
• All EcoMoissanite jewelry should be handled exclusively through our craftsmen. If any work is done on the jewelry by anyone other than our jewelers, this warranty is null and void. “Any work” includes and means even operations such as sizing, polishing, and tightening of stones. EcoMoissanite reserves the right to repair or replace the warranty jewelry item with a new item.
• You will be responsible for any cost of shipment of your jewelry/gems to EcoMoissanite, and EcoMoissanite will not be responsible for any damage or loss during shipment. Items purchased directly from ecomoissanite.com will receive a free shipping label within the first 30 days of purchase.
IMPORTANT: Please note that cost(s) to reset any replacement moissanite may apply. This limited lifetime warranty applies to all purchasers of our lab-grown moissanite up to and including the original end-consumer purchaser, and is non-transferable from the original end-consumer purchaser to another person.