The Terms of Our Limited Lifetime Warranty Are as Follow:
The warranty is effective as of the date of purchase. For jewelry, it is twelve (12) months and a lifetime for moissanite gemstones. This warranty applies only to the original purchaser and it is non-transferable to another person. In order to have warranty coverage, you need to register your gemstone within 28 days of purchase.
This limited lifetime warranty covers the optical properties of your moissanite stone, including its brilliance and fire, and the physical integrity of the moissanite stone including chipping, breaking, scratching, and abrasions. It does not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your moissanite gem(s) or jewelry piece(s).
All EcoMoissanite gems and jewelry should be handled exclusively through our craftsmen. If any work is done on them by anyone other than our jewelers, this warranty is null and void. “Any work” includes and means even operations such as sizing, polishing, and tightening of stones.
You will be responsible for any cost of shipment of your gems or jewelry to EcoMoissanite, and EcoMoissanite will not be responsible for any damage or loss during shipment.
EcoMoissanite reserves the right to repair or replace the warranty item with a new item. Cost(s) to reset any replacement moissanite may apply.
This warranty applies in the United States and may vary in other countries.
Note: Our Limited Lifetime Warranty is provided in a Portable Document Format (PDF). Thus, a PDF reader is required to view the document. If you do not have a PDF reader installed on your computer, you may download a free one by clicking here.